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FAQ's

Q – Can I have my balcony powder coated in a colour of my choice?

A – Yes you can. In addition to black, white and silver which are available in our standard range you can choose to have your product in an alternative colour. Some of our customers choose to have their balcony coloured to match paint work or a feature on their home. Powder coating colours are given a specific RAL Number to designate their finish. You can view this colour chart here.

Call us to discuss your requirements. (Please note there may be additional cost dependent on your final colour choice.)

 

Q – How long before I get my product?

A – Orders purchased online have a standard lead time of 10 working days from date of order. If you need your product sooner than that please talk to us before ordering. We will always do whatever we can to help.

Most bespoke items are generally manufactured within 15 working days. Any variation to this will be agreed with you before your order is processed.

 

Q – Do your products conform to U.K. building regulations?

A-  We design all of our items to meet U.K. building regulations. We  often work with local building control offices to support our customers. We can also supply technical drawings to your building control office if these are requested.

 

Q – New E.U. rules came into effect in 2014 regarding Steel Beams. Do you comply?

A –  Yes. All of the Beams we supply are CE compliant and meet current British standards. For fabricated structural steel work, CE Marking became mandatory on 1 July 2014.  Beams that are installed that are not compliant could be rejected by your building control – and you may be asked to remove them.  Our beams are covered by a full audit trail and certification.  If you choose not to buy from us, please do make sure you buy certified beams.

 

Q – What information do you require to provide a quotation for a bespoke item?

A – As much information as possible. Photos, sketches and dimensions etc. will all be helpful. The more information you can provide from the start will speed up the quote process.

 

Q – What payment methods do you accept?

A – We accept all major credit and debit cards directly through the site however if you prefer, we can accept payment via BACS transfer, cheque or cash at our premises in Baildon. Items cannot be paid for on delivery, this includes Steel Beams.

 

Q – Can I cancel my order?

A – If you have ordered a standard product we can cancel the order upon your request with 24hrs. However if the product has already been dispatched, return delivery will be charged at cost. There will also be a 10% re-stocking fee.

If you have ordered a bespoke product we cannot accept ANY cancelations once the product has been made as it would have no re-sale value.

Steel beams once cut to size cannot be canceled or refunded.

 

Q – Can I place my order over the phone ?

A – Yes. You do not have to place your order online. If you prefer you can contact our sales team on 0800 999 4421 during business hours to place your order.

 

Q – What is galvanising and what does this mean?

A – Galvanising is a Zinc treatment process applied to mild steel to protect it from rust and corrosion during its life span. We have a technical page dedicated to this process which can be found here.

 

Q – Do you supply fixings with your balconies?

 A – No. Due to each installation being unique we don't supply fixings as we don't know what material your balcony is being fixed to. The fixings and their suitability is the responsibility of the builder/contractor etc. who will is installing the balcony.

 

Q – What grade stainless steel do you use for your Glass Balcony fixings?

A – We use G316 Marine grade stainless steel for external applications which is far superior to G304. G316 stainless steel is manufactured to live outside in all weathers.

 

Q – Can I collect my order from your workshop?

A – Yes. Just speak to our sales office to arrange

 

Q –  I need a bespoke Glass Balcony. Can you do this?

A – Yes. We can supply glass balconies to bespoke sizes. We can also supply our glass balconies to suit bespoke fixing styles. Call us on 0800 999 4421 to discuss your requirements.

 

Q – How do you deliver Glass Balconies?

A – We use an independent specialist courier for our glass balcony deliveries. Your glass balcony will not be delivered through a parcel network hub. This process greatly reduces the risk of damage whilst in transit.

 

Q – Whats the biggest balcony you can make?

 A – Within reason there is no limit to the size of balcony we can make. Larger size balconies will require different fixing methods due to the larger size and weight. Call us on 0800 999 4421 to discuss your requirements.

 

Q – I would like a walkout balcony / curved balcony can you do this?

 A – Yes. We can make walkout and curved juliet balconies. We approach these in the same manner as any bespoke order.

 

Q – Your prices are very competitive. Does this compromise on quality?

A – We work closely with our trade suppliers to secure great prices on our raw materials. These savings we pass on to you and are reflected in our prices. We believe quality is king. We take pride in supplying you with a product that you in turn are proud to have on your home and show to your friends.